“How long will it take to receive my order?” After placing your order, it will be shipped within 1-3 business days. Delivery time depends on the delivery service and can vary between 2-14 business days.
“Can I return my order?”
Yes, you can return your order within 30 days of receipt for a full refund. Please make sure items are in original condition and packaging.
“How can I pay?”
We accept PayPal and credit card (Visa, Mastercard, AMEX) as payment methods.
“Is it safe to store online with you?”
Yes, we take the security of your information seriously. Our website is secured with SSL encryption and we use reliable payment methods.
“Can I track the status of my order?”
Once your order has shipped, you will receive a shipping confirmation with a Track & Trace code to track your package.
“Do you offer gift cards?”
Yes, we offer digital gift certificates. These are available in different values and can be redeemed online.
“How can I contact customer service?” You can contact us 24/7 via email at info@tremblay-ottawa.ca We aim to respond to all emails within 1-2 business days.
“Are all items shown in stock?”
We try to keep our stock as accurate as possible. In the unlikely event that an item does sell out, you will be notified as soon as possible.
